Frequently Asked Questions

Lodging

How much is a stay per night?


Our staycation package starts from RM25 per cat per night. For every additional cat sharing a room is RM15 per night. We'd be happy to provide you with a quote, just hit us up!




What is included in the boarding fee?


The selected lodging option, premium kibbles (Royal Canin), cat litter, private playtime, kitty updates (every 2 - 3 days) and tender loving care.




Can I check my cat in/out on your closed day (Wednesday)?


Yes you may, check-ins and check-outs on Wednesday are between 10:30am - 12:30pm.




What are your entry requirements?


  1. FVRCP vaccinated
  2. FIV/FeLV negative
  3. On flea & tick preventive medication
  4. Free of transmittable sickness




What do you feed the cats here?


We feed them Royal Canin Fit 32 for adult cats and Royal Canin Kitten for kittens.

If your cat needs their own particular diet, kindly bring adequate amount of food in an airtight container, properly labelled.




What is your check-in and check-out hours like?


Check-in: 3pm – 6pm

Check-out:11am – 2pm

We observe flexible check-in and check-out timing during off-peak season. Anytime during our opening hours, preferably between 12pm – 6pm would be reasonable.




What happens if my cat falls sick during their stay here?


Should the situation arise that we feel your pet needs medical attention, we will update you and seek permission to get treatment from your vet or our panel vets. Any billing from the vet & transport fee will be born by you and will be settled during check-out.




My pet is on medication. Are you able to feed him his medication?


Please note that we only accept healthy cats to ensure other guests are not compromised. Any Medical Care & Treatment (e.g. medication feeding, eye ointment application)

charges are from RM2 / day




Can I check-in earlier or check-out later than operating hours?


Much like a hotel, we schedule incoming guest’s availability based on outgoing guests. We also need time to thoroughly clean and prepare for incoming guests.

If you need to schedule an early or late check-in/out, kindly inform us ahead of time so we may make preparations. Additional fees apply.




Are there any discount rates for kittens?


Nursing kittens (at least one week old) with mom are only charged RM5 per kitten per night. Kittens that have started consuming solid food & pooping are charged normal fees. p/s: They might be tiny, but bear in mind that kitten food costs higher and they require more personal care & attention than adult cats.




Will you be sending updates on my cat?


Yes, we send updates via WhatsApp - but not on a daily basis. If any concern arises, rest assured that we will notify you promptly. We also upload cat photos on our social media accounts, so give us a follow! However, if you would like to be sent daily updates on your cats, you may subscribe to our Daily Kitty Updates for RM5/day. Just notify us during check-in.




Can I board other small woodland creatures at Camp Kitty?


Unfortunately, we do not take in any other type of pets for the time being.





Grooming

My cat can be temperamental. Can you handle it?


If your cat is extremely aggressive or uncooperative during the grooming session, we reserve the right to refuse service should your cat be extremely hard for us to handle or groom for the safety of your cat and our staff.




How much do you charge for basic grooming?


Between RM35 - RM55 for an adult cat. We charge based on the cat's size + coat length. Additional charges apply depending on the condition of the cat's skin or fur.




Do I have to make an appointment to send my cat for grooming?


It is preferable, so that we can allocate a slot for Kitty. Weekend slots tend to get taken up fast, so making a reservation early is advisable.




Can I view my cat during their grooming session?


Unfortunately, no as we didn't cater for this when renovating the facility.





Playtime

Do you mix all the cats together during playtime?


Cats are territorial animals. For the sake of their health and safety, we do not let cats interact with each other. Playtime is strictly individual / together with the same household cats.




How long are cats allowed in the playground?


It depends on our occupancy rate and how the cats react being in the playground. It could range between 15 minutes - 1 hour.




My cat tends to urine mark. Will this be a problem?


We do not allow un-neutered cats that urine mark to be in the playground.





Booking

How do I make a booking for boarding/grooming?


You can make a booking for both boarding and grooming on our website.




Do I need to pay a deposit fee to make a booking?


We only require a 50% deposit fee for peak season booking. Refer here for the dates.




I need to cancel my booking. Will my booking deposit be refunded?


Sometimes unexpected things happen and you have to change your plans. We fully understand. If you need to cancel your reservations, please do so at least 5 days prior to your arrival date. Late cancellation fee may be imposed.





General

Are you open on public holidays?


It depends. We announce on our social media accounts or Google page when the public holiday is approaching if we are operating, so keep a lookout. Otherwise, we're just a text away!




Can I visit your facility before booking for a stay?


Yes, of course. We understand that it's not easy trusting a bunch of (cat-loving) strangers to care of your furkid in your absence. Get in touch with us via email or phone to arrange a viewing appointment.





Copyright © 2020 by Camp Kitty JM0760329D. All Rights Reserved.

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