On certain public holidays, yes. We typically announce on our Instagram or Google page when the public holiday is approaching, so keep a lookout. Otherwise, we're just a text away!

Head to campkittyjb.com/lodge for more information. If you still need help, we'd be happy to provide you with a quote, just hit us up.

Kindly refer here for our full Terms & Conditions: https://booking.campkittyjb.com/online/tnc

We serve Royal Canin Fit for adult cats and Royal Canin 2nd Age for kittens above 3 months. For kittens that has just started eating, please bring their own food. If your cat needs to be on their own particular diet, kindly bring adequate amount of food in an airtight container, properly labelled with their name and feeding instructions.

Much like a hotel, we schedule incoming guest’s availability based on outgoing guests. We also need time to thoroughly clean and prepare for incoming guests. If you need to schedule an early or late check-in/out, kindly inform us ahead of time so we may make preparations. Additional fees apply.

the selected lodging option premium kibbles (Royal Canin) premium tofu cat litter filtered water individual playtime kitty updates (every 2 - 3 days) tender loving care

Yes, we send updates via WhatsApp - but not on a daily basis. If any concern arises, rest assured that we will notify you promptly. However, if you would like to be sent daily updates on your cats, you may subscribe to our Daily Kitty Updates for RM5/day. Just notify us during check-in or upon making your online booking.

Unfortunately, no. Although our lodging prices is inclusive of kibbles, we strongly encourage pet parents to bring kitty’s own kibbles to ensure their daily meal intakes are not disrupted, especially for sensitive cats with special diet, digestive issues or picky eaters.

Should the situation arise that we feel your pet needs medical attention, we will update you and seek permission to get treatment from your vet or our panel vets. Any billing from the vet & transport fee will be born by you and will be settled during check-out.

Please note that we only accept healthy cats to ensure other guests are not compromised. Any Medical Care & Treatment (e.g. medication feeding, eye ointment application) charges are from RM2 per feeding/application

Nursing kittens (below 2 weeks old) with mom are free of charge whereas kittens between 3 - 4 weeks old are charged RM5 per kitten per night. Kittens that have started consuming solid food & pooping are charged normal fees. p/s: They might be tiny, but bear in mind that kitten food costs higher, they require more personal care & attention than adult cats and are waaay messier.

Unfortunately, we do not take in any other type of pets for the time being.

Yes, of course. We understand that it's not easy trusting a bunch of (cat-loving) strangers to care for your furbabies in your absence. Get in touch with us via email or WhatsApp to arrange a viewing appointment. Viewing appointments timing is between 2pm - 4pm. No children below 10 years old allowed.

We charge based on the cat's size + coat type. Additional charges apply depending on the condition of the cat's skin and fur. Difficult kitty fee applies for overly aggressive / difficult cats.

If your cat is extremely aggressive or uncooperative during the grooming session, we reserve the right to refuse service should your cat be extremely hard for us to handle or groom for the safety of your cat and our staff. However, if we can handle the level of feistiness, we do have a surcharge for difficult kitty fee.

It is preferable, so that we can allocate a slot for kitty. Weekend slots tend to get taken up fast, so making a reservation early is advisable.

Unfortunately, no as we didn't cater for this when renovating the facility.

Cats are territorial animals. For the sake of their health and safety, we do not let cats interact with each other. Playtime is strictly individual / together with the same household cats.

It depends on our occupancy rate and how the cats react being in the playground. It could range between 15 - 30 minutes.

We do not allow un-neutered cats that urine mark to be in the playground and to stay in our Villa.

You can make a booking for both boarding and grooming on our website.

We require a 30% deposit fee for off-peak season and a 70% deposit fee for peak season booking. Refer here for the dates.

Sometimes unexpected things happen and you have to change your plans. We fully understand. If you need to cancel your reservations, please do so prior to your arrival date. Late cancellation fee may be imposed. For peak season bookings, kindly refer to this post. Here's our cancellation policy: https://booking.campkittyjb.com/online/cancellation