Peak Season Lodging
Updated: Mar 23
Listed below are high demand dates where we are expecting to operate at full capacity. We are more than happy to maintain our normal lodging rates, as such we do not impose peak season surcharges. However, advance bookings are recommended in order to secure a spot for kitty.
Kindly take note of the following dates:
2023 Peak Season Dates
1 - 7 Jan
19 - 29 Jan
18 April - 7 May
27 Jun - 2 July
10 - 13 Nov
1 - 31 Dec
Payment & Discount Policy
Deposit payment of 50% is required upon booking
Balance payment to be made during check-in
We accept cash, credit / debit card, Maybank QR Pay, Grabpay, TnG eWallet & bank transfer
Discounts are only applicable for bookings above 30 nights
Cancellation Policy (Peak Season)
All booking cancellations will be subject to a penalty fee. Refunds made will be in store credit form which can be used for cat lodging services, cat grooming services and retail purchases within 30 days of cancellation date.
Cancellations made between 2 - 4 weeks prior to check-in date will be subject to a penalty of 30% of the booked lodging total.
Cancellations made between 8 - 13 days prior to check-in date will be subject to a penalty of 40% of the booked lodging total.
No refund is applicable for cancellations made 7 days or less to check-in date.
Check-in & Check-out Timing
To ensure a pleasant experience for our campers, we are maintaining a strict check-in and check-out timing. We hope for your full cooperation, but if you urgently require an early check-in or late check-out, do talk to us.
Check-in: 2 pm - 6 pm
Check-out: 11 am - 2 pm
Wednesday check-in / check out: 11 am - 1 pm
Check-out Extension is subjected to availability, kindly request in advance if required. Fee applies (check-outs between 2pm - 6:45pm)
every subsequent room-sharing cat
Extension of stay is subjected to availability – please plan in advance and book accordingly.
Strictly no refunds for early check-outs.
Kindly take note:
Only adult cats with completed up-to-date vaccination / kittens with at least two doses of vaccination are accepted for boarding
Vaccination and medical record proof will be requested upon booking
Vaccination card needs to be presented during check-in for first time campers
Flea preventive spot-on needs to be administered prior to / upon check-in (We accept: Advocate, Bravecto, Broadline, Revolution, Revolution Plus. We do not accept: Advantage, Biospotix, Frontline)
Food supplies brought from home needs to be provided in a container with a scooper and properly labelled with cat’s name & instructions (if any)
We have the right to refuse boarding of cats deemed unhealthy or infested with parasites
Kitty updates via WhatsApp may be every 3 - 4 days due to full capacity
Multiple cats need to be individually named for our reference (send us via WhatsApp)
Make a list of items brought for boarding and make sure everything is returned during check-out
Any injury / wounds / presence of any skin condition need to be made known to us
Cats who are deemed unsanitary will have to be bathed before boarding or brought to the playroom